Terms and Conditions

1. GENERAL
(a) “Seller” means Handle Kingdom Ltd, “Buyer” means the person or company contracting with the Seller. “Goods” means the articles or items described in the Order. “Order” means the order placed by the Buyer for the supply of goods.
(b) The conditions of sale cannot be varied unless the variation is agreed in writing and signed by the Seller.
(c) A reference to writing or written includes emails.

2. PRICE
(a) The price payable for the Goods is set out on the Sellers website at the time the Order is placed.
(b) All prices quoted include VAT at the prevailing rate at the point of despatch.
(c) Occasionally an error may occur, and Goods may be incorrectly priced in which circumstances the Seller will not be obliged to sell the Goods at the incorrect price but will inform the Buyer of the correct valid price to enable the Buyer to re-order.

3. DELIVERY
(a) Unless the Buyer tells the Seller, they wish to collect the Goods the Seller will deliver the Goods in accordance with the order and delivery time requested.
(b) Time for delivery is provided as accurately as possible but is not guaranteed. The Buyer shall have no rights to damages or to cancel the order for failure for any cause to meet any delivery time stated.
(c) The Seller will endeavour to comply with requests by the Customer for postponement of delivery but shall be under no obligation to do so.
(d) The point of delivery shall be reached when the goods are delivered to the Buyer’s delivery address, or to the premises of a consignee named by the Buyer or are collected by the Buyer whichever comes first.
(e) The Seller shall not be liable for any losses, claims or damages arising from any negligent act, omission, misdirection or misstatement made by the Seller, Buyer or courier during the delivery of the goods. If for any reason the Seller is out of stock of any item that has been ordered, the Seller will contact the Buyer to advise of an anticipated delivery date, provide options of alternative items or cancel the order, and provide a refund.
(f) We recommend that Tradesmen are not scheduled until the goods are received. The Seller shall not be liable for any losses or claims resulting from the Goods not been received and Tradesmen been unable to work.

4. PROPERTY
(a) a) Legal ownership of the goods shall pass to the Buyer when payment has been received in full and once the Goods are delivered to the Buyer’s delivery address or to the premises of a consignee named by the Buyer.
(b) The risk in the goods shall pass to the Buyer when the point of delivery is reached. The property in the goods shall remain with the Seller in accordance with this condition.

5. RESPONSIBILITY
In cases where the point of delivery is when the goods are delivered to the Buyer’s premises or to the premises of a consignee named by the Buyer no responsibility will be accepted by the Seller for any loss or damage occurring in transit unless the Buyer:

(a) In the case of damage notifies the Seller in writing of any loss or damage within 5 working days of the date of delivery.
(b) In cases of non-delivery within seven days of the dispatch date.
(c) In cases where the point of delivery is when the goods are collected by the Buyer the goods shall be at the risk of the Buyer during transit.

6. LIABILITY
(a) Goods are not tested unless specifically agreed by the Seller.
(b) The Buyer agrees that apart from the terms contained herein or in any document expressly stipulated therein to form part of the contract and to be outside the provision of this clause no statement or representation has been made by the Seller relating to the goods supplied, or if any such statement or representation has been made by the Seller relating to the goods supplied, or if any such statement or representation has been made to the Buyer warrants that he understood it to be a statement of opinion only and did not rely on it.
(c) The Seller accepts no liability for any direct or indirect costs, damages or expenses relating to damage to property or injury or loss to any person or company or for any loss of profits or production arising out any defect in or failure of Goods or materials or parts thereof supplied by the Seller.

7. PRODUCT LIABILITY
(a) No liability can be assumed for:
(i) Improper installation or failure to follow fitting instructions.
(ii) Improper maintenance or unfair wear and tear.
(iii) Indirect or consequential loss or damage.
(iv) Cost of removal and/or replacement.
(v) Cost of freight and/or travelling expenses.

(b) Some finishes are classed as soft finishes and can deteriorate under certain climatic conditions. Finishes are not unconditionally guaranteed, and advice should be sought from one of our representatives.

8. WARRANTY
(a) The Seller warrants that all new Goods are free from manufacturing and material defects for a period of 12 months from delivery.
(b) The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. The warranty will not apply to damage caused by alteration, modification or repair of the Goods.
(c) The Seller at our discretion, will repair or replace any Goods that proves to be defective in material or workmanship during the warranty period. If the Goods are no longer being manufactured or are out of stock, we may replace the Goods with comparable or improved Goods.

9. RETURN OF GOODS FOR REFUND
(a) Goods ordered in error, surplus to requirements or unsuitable can be returned to the Seller within 30 days of receipt on condition that they have not been used and they are undamaged in the original packaging.
(b) In the unlikely event any of the Goods being supplied incomplete or Goods arriving damaged in transit the Buyer must notify the Seller in writing within 5 working days.
(c) You will only be refunded the delivery cost if the return is as a result of the Seller’s error (e.g., a faulty product, or incorrect item(s) received). Refunds will only be given if the item(s) are returned to the Seller within 30 days of receipt on condition that they have not been used and they are undamaged in the original packaging.
(d) Agreed refunds will be processed within 7 working days after we receive and inspect the returned item(s). The Seller will not refund Goods that have not been received. If you have notified the Seller of a problem with the goods, the Seller will either make good any shortage or non-delivery; replace or repair any Goods that are damaged or defective upon delivery; or refund the Buyer the amount paid for the Goods in question.
(e) We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
(f) The Seller will not be held liable for any loss of profits, inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the Goods and shall have no liability to pay any money to the Buyer by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
(g) The Seller will be refunded by the same payment method used to purchase the Goods.

10. DATA
(a) Images, Illustrations, Weights and measurements set out in sales literature of the Seller are statements of opinion and are provided for information only and form no part of the contract.

11. FORCE MAJEURE
(a) The Seller shall be under no liability for any delays, loss or damage caused wholly or in part by Acts of God, by any act done or not done pursuant to a trade dispute, whether such dispute involves the Sellers servants or not or any other cause beyond the reasonable control of the Seller.

12. SUBJECT TO THE LAWS OF ENGLAND
(a) The Seller/Buyer Contract shall be subject to the Laws of England.

13. COPYRIGHT WARNING
(a) Intellectual property rights including images, design, layout and descriptive text appearing on our Site and/or printed materials is the copyright of Handle Kingdom Ltd and must not be copied or reproduced in any medium without written permission.

14. YOUR ACCEPTANCE OF OUR TERMS & CONDITIONS
(a) By visiting and/or transacting via our Site or telephone, you signify your acceptance of our terms & conditions.

This document was last updated May 17, 2021